Someone else in your organization should know how to access all log-ins related to your website . If your organization has more than one employee, then a backup within the organization makes sense. However, if you’re a solo practitioner, you should identify a backup resource who can access the information if you are unavailable (whether you are out of town, admitted to the hospital, or involved in some other kind of emergency).
Your backup could be your attorney, financial advisor, a member of your family—it matters less what the person’s role is and more that it is someone you trust who is likely to know immediately if some stroke of bad fortune makes you unavailable.
In the last couple of years, I had the sad situation of three clients passing away. In two cases, the client was involved in a family business, and other family members were there to pick up the ball when it came to business operations. Even so, they relied on me to reset passwords to e-mail accounts and to deal with other administrative details.
In the other case, a client was the victim of a tragic accident. Although he lived four hundred miles from me, we were long-time friends and communicated frequently by phone and e-mail, so I was aware of his business happenings. At the time, he had just cemented a partnership with another business owner. Unfortunately, the owner had no idea who or where I was. Fortunately, I was able to find him via social media. Imagine the relief of the person on the other end of the message—he had no idea who to contact about updating the website to change phone numbers, contact information, and other key data. We quickly had everything sorted out and handed over, but had I not been aware of the situation, it could have been a problem for him.
And in the reverse situation, someone came to me as a prospective new client. Her previous web designer had passed away, and this person did not have the hosting account login, etc., having left it entirely in the designer’s hands. Fortunately, we were able to work with GoDaddy to put the pieces together, prove her ownership of the domain, and so on, and eventually get the login information.