
Ask questions about what pricing includes (or not)
I raised my rates a couple of months ago (first time in 4+ years). Most clients said "good for you, ...
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The Web Designer’s Billing Dilemma
Who pays my fees when I have to put in extra time because a third-party vendor made a mistake? A ...
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A website is not a cost, it’s an investment
Questions I hear far too often... How much will it cost to get a website? What's the cheapest possible way ...
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Always read the proposal carefully, then read it again
I was caught off guard last week when a client assumed that the cost of stock photos was included in ...
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The Stupidity Tax
It seems like I work all the time, including nights and weekends — but really, it just seems that way ...
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If you spent money foolishly before, that’s not my problem to solve
Does that sound harsh? Maybe so. But that's how I feel. You'd be amazed at how many people contact me ...
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Who pays for work you didn’t request?
Here's an interesting dilemma that I continue to struggle with: who pays for work you didn't request? By that, I ...
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Really, I don’t bill you for every single task
I fear that some (many?) people assume that web designers work much the same way as attorneys: we note every ...
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If you ask me to do it and undo it, I will still bill you for the work
Crazy as it is, clients often ask me to do some sort of work on their website, then a week ...
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If you change the project scope, expect to pay more
Yes, if you add features to the project after we have agreed on the proposal, the cost will go up ...
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Save time & money: re-type it yourself
Tell me again why you bill by the hour? I realize that sometimes clients only have content in a printed ...
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C’mon people: pay your bills as agreed to in the contract
Another day, another overdue invoice. This client contacted me in November, and wanted a new site before the holidays. I ...
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