Today a client called me with a request when he could have very easily sent the info by email.
I asked that he email it to me anyway. It is not fair to hold me responsible for hearing and correctly transcribing the client’s request. Provide a paper trail of exactly what you are asking for, so there is no debate later on what was being asked. Then if I have a question, I can respond to the email and the conversation is all in one place.
In addition, I want that request in my inbox in time order. A phone request should not automatically jump to the head of the line – it must be processed after everything that was requested previously (unless it’s a true emergency, which is not usually the case).